Credit underwriting
Customer onboarding
Operational cost
Reporting turnaround
Services
Map current workflows, find bottlenecks, and design roadmaps that teams can actually follow.
Build LLM-powered tools that cut manual work without losing transparency, explainability, or human oversight.
Ship production web apps from API design and data pipelines through to the front end.
Portfolio
Selected work where strategy met execution. Each project delivered a measurable outcome.
Built all three portals (Admin, Merchant, Customer) from scratch for a live BNPL platform serving Singapore.
Tools
React.js, Vercel, AWS, NeonDB, Singpass/MyInfo API
Customer onboarding cut from half a day to under 90 seconds. Merchant setup from 4 hours to under 30 minutes.
Deployed a 24/7 OpenAI-powered WhatsApp servicing workflow, replacing manual agent operations entirely.
Tools
OpenAI API, WhatsApp Business API, N8N
Operational costs cut by 96%, removing the need for extra hires at the same volume.
Replaced half-day daily manual reconciliation with automated repayment tracking tied to loan schedules.
Tools
Workato, QR payment infrastructure, LMS integration
Freed 2.5 days of manual ops effort per week, with zero reconciliation mismatches since deployment.
Designed and built automated credit scoring logic replacing half-day manual underwriting per application.
Tools
Singpass/MyInfo API, proprietary LMS, React.js
Underwriting time cut from half a day to under 2 minutes per application.
Automated group-wide financial statement consolidation, removing manual Excel dependency across the group.
Tools
JavaScript, Macros, Workato
Reporting turnaround cut from 1 week to under 10 minutes, enabling real-time management decisions.
Led full BPR across all departments, redesigning workflows to cut manual touchpoints and improve throughput.
Tools
Workato, AI Agents, Google Suite
Reduced manual intervention across finance, ops, onboarding, and reporting group-wide.
Interactive
Describe a real business problem and get a structured assessment. The same approach I use with clients.
Every assessment shows its reasoning step by step. No black-box scoring.
Assessment results
Submit a problem to receive a structured assessment.
Get in touch
Open to roles in AI and business transformation across Singapore and the region. Always happy to connect.